Access problems

[Yazzyfooty]

For some reason I am not able to get into the members forum .........can someone tell me why? I was in there just over an hour ago with no probs.

A very confused Yaz:confused:

[Adrian Kelland]

Is this still the case Yaz? Your profile looks OK.

Adrian

[Yazzyfooty]

Hiya Adrian it seems fine now. Very strange because it had private in the general members chat area? STill its sorted now whatever the reason for the glich.
Cheers
Yaz

[garethwebber]

Hi,

I have been dropped out of the membership groups. Looking in my user profile, I have gone from found to not found. I have not left, nor changed my details, so what gives?

Gareth

[Adrian Kelland]

Mine too Gareth, either the membership system at HQ is off line, or something else is going on. One for Keith, I can't help with this one.

Adrian

[garethwebber]

Thanks for the really fast reply. Will try again tomorrow.

[Adrian Kelland]

All OK now, must have been temporarily off line.

Adrian

[Paul Oliver]

The System is saying "You are online at the wrong time, you should be down the pub :) "

Edit: Sorry Adrian as a newly wed you obviously do not have permission :)

[Keith Lawrence]

I have been dropped out of the membership groups. Looking in my user profile, I have gone from found to not found. I have not left, nor changed my details, so what gives?Anything that goes wrong in this area is my fault :rolleyes: Nobody has touched it, it is fully automatic, whatever has happened is not deliberate! You're back now and that's all that matters, please wait at least 10 minutes before reporting problems BTW, if something does go wrong then it will normally sort itself out on the next cycle.

Looking at the times of your post it could have been the daily refresh causing the problem, until we get Neptune running (Q1 2006) you are in fact 24 houts out-of-date running on a copy of yesterday's database, the very act of moving you to todays could cause what you are seeing. Sorry about that folks, very little I can do about it right now until we get Neptune running :(

Keith L

[Paul Oliver]

The System is saying "You are online at the wrong time, you should be down the pub :) "

Sorry Keith but i think my excuse was better :)

This thread direction thing is taking some getting used too :) I was trying to reply to Keith.

[Keith Lawrence]

I've just had a quick look at this, I've found the problem... Ooops sorry! :o It threw EVERYBODY out at 21:30 last night, then changed it's mind at 21:40 and put you all back in again :confused: See, told you - give it 10 minutes...

At 21:30 every evening an automatic job runs that clears down a working copy of the master membership database and reloads it with an up-to-date copy. Every 10 minutes HQ also has a look at the forums, checks your membership against the working copy of the master database and updates your forums access. Last night the two clashed - the forums system checked against an empty database that was being reloaded, so it threw you all out, when it looked again 10 minutes later the reload job has completed so it put you all back in again! :rolleyes:

I think I've fixed it - I've delayed the reload job by two minutes until 21:32 so that it runs in the 10 minute gap between forums updates. Such is life... thanks for pointing it out, without your help I'd never have noticed it, there's a lot of processing goes on at HQ around that time of night. The problem will go away completely next year when Neptune comes online, when that happens I'll switch the forums system over to the live up-to-the-second master database and there will be no need for the reload job that it causing the problems at present.

Cheers

Keith L

[John Williams]

Translation for all non-geeks:

Chill dude! go get another cold one and all will be well when you return!

Oh yeah! Soon we'll fix it so that you don't even need to, like, worry about that!

Until then...Party on!

HTH

John

(Did that "HTH" show me up to be a little bit geeky?...or did I get away with it? - dude!)

[garethwebber]

Thanks!

Gareth

[Mark Sydenham]

I'm having exactly the same problem - I can't see the members chatroom today, yet I could get in yesterday ok?:confused:

Is this something to do with how I log on?

Cheers,
Mark.

[mark w]

Same problem here, I also cannot get into the members chat room, when up untill today i have always been able to

[Tim Ahern]

Hi.

Same problem for me, was om earlier but now is is closed to me ????

[mark w]

As if by magic, im now back in !!

[Keith Lawrence]

Hi Guys. I've merged these two threads together, same problem, same time of day, probably the same thing (I thought I had fixed it :(). I'll try and have another look at this when I get the time, but at least it's a transient problem and it will sort itself out on the next 10 minute cycle. I'm not quite sure what more I can do, the real solution lies early next year when Neptune comes online and we may have to put up with it until then.

Keith L

[Mark Sydenham]

Yup, Cheers for the lightning response! Excellent!:)

[Tim Ahern]

Spooky, I'm back in as well ????

[Keith Lawrence]

Spooky, I'm back in as well ????I didn't touch it - must be ghosts in the machine :) For what is actually going on see my post from yesterday http://www.bsacforum.co.uk/forums/showpost.php?p=3417, that explains why you get thrown out and then magically reinstated. I'll try and have another look next week, but I am running out of "processing room" at that one time of day around 21:30. IIRC it's made worse on a Saturday by a major weekly database backup and optimisation that could be slowing the entire server down.

What you have running now is a bit of a cludge pending the arrival of the Neptune system Q1 2006. There is a finite limit on how far I can cludge the cludge and on my time - you may just have to put up with this one :(

Keith L

[Tristan Green]

At 21:30 every evening an automatic job runs that clears down a working copy of the master membership database and reloads it with an up-to-date copy. Every 10 minutes HQ also has a look at the forums, checks your membership against the working copy of the master database and updates your forums access.

I think I've fixed it - I've delayed the reload job by two minutes until 21:32 so that it runs in the 10 minute gap between forums updates.

Cheers

Keith L
Keith,

Can the daily reload be scheduled for another time of day or night when there is minimal traffic on the forums? Say 04:00 GMT. That way only a couple of people (mainly me, I would guess) are ever going to notice this if it can't be resolved until Neptune comes on line next year.

Cheers,
Tristan

[Andy Wade]

Translation for all non-geeks:

Chill dude! go get another cold one and all will be well when you return!

Oh yeah! Soon we'll fix it so that you don't even need to, like, worry about that!

Until then...Party on!

HTH

John

(Did that "HTH" show me up to be a little bit geeky?...or did I get away with it? - dude!)

Dude?
:eek:
Party on?
:eek:
For goodness sake.

An I thought thee were a proper Yorkshire lad, John. :D

A translation for normal people:

"There is a problem with the service at this time, kindly reload the page in a few minutes, when the problem should have been resolved. Thank you for your patience". :)

[Adrian Kelland]

"There is a problem with the service at this time, kindly reload the page in a few minutes, when the problem should have been resolved. Thank you for your patience". :)
Should we put up a test card?

[John Williams]

Dude?
:eek:
Party on?
:eek:
For goodness sake.

An I thought thee were a proper Yorkshire lad, John. :D



Yeah ...sorry! I forgot!
me whippet saw wot I'd wrote and chewed my flat cap an'all

John:o

[Andy Wade]

Yeah ...sorry! I forgot!
me whippet saw wot I'd wrote and chewed my flat cap an'all

John:o

'appen. :D

[Keith Lawrence]

Can the daily reload be scheduled for another time of day or night when there is minimal traffic on the forums? Say 04:00 GMT... The quick answer is "no" - because all that will do is move my problems until 04:00 in the morning and it wont actually solve them! Quite simply, between 21:00 and 22:00 each evening, we are running out of processing time. If anything has to "give" it will unfortunately be the forums permissions system - I'll simply switch it off during the peak processing hours. All of these problems will vanish Q1 2006 with Neptune, it's actually the load of running both systems and the data translation routines between the two that are causing me grief right now.

It's done at that time of night rather than in the early hours to give us a chance to sort it out that evening, before the next business day, if it all goes t*ts up. There are automatic monitoring routines that start bombarding me and the other Sys Ops with emails if anything goes wrong - so you see it's not just the forum users who whinge at me if there's a problem, the damn computers whinge at me as well :rolleyes:

Sorry folks, we're reaching the end-of-the-road on this one :( I've put in another small change to try and get around it, but if that doesn't work then I may have to ask for your patience until Q1 2006 (Feb at the current estimates) when all of the problems go away anyway. It is simply not worth me ploughing time and resources into this, it's a temporary stop-gap system, it's a minor glitch, the problem will only be with us for a few months at most.

Cheers

Keith L