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Keith Lawrence(BSAC)
05-06-2004, 19:31
Why does it always do this to me at weekends or when the IT guy is on holiday :-(

We?ve got a network problem at HQ again, it failed at around 06:30 this morning all on its own. It might be related to our problems of a few weeks back, we?re still running on our emergency settings that we used to get around that one. At present HQ have no internet routing, this means that all of our HQ email lists and the personal <a href="mailto:xxx@bsac.com">xxx@bsac.com</a> email addresses aren?t working, they are all sitting in a huge queue on our mail server waiting for a link to the outside world. Nothing should be lost, it should all be held in queues waiting for connectivity to be restored.

I?ve alerted the people who know about these things, but being the weekend it may be Monday before we can fix it. It is only HQ and bsac.com email that is affected by this, all of our web sites will be operating normally as they are on a separate server that isn?t located at HQ.

Once again my apologies, we?re now VERY close to our new network configuration that is specifically designed to cope with faults like this. But once again the damn thing has beaten me to it by failing in yet another fashion (it chooses a different way to fail every time!) before we?ve had a chance to get the new systems in place.

Keith Lawrence
BSAC IT Team Leader

Mike Halligan
05-06-2004, 21:24
Why does it always do this to me at weekends or when the IT guy is on holiday :-(

Keith,

Don't worry. You've told us and you're addressing it. No-one could (reasonably) ask more. Enjoy what's left of your weekend.

Mike

edward haynes
06-06-2004, 07:12
That explains the quiet weekend, cutting the grass, putting up pictures, leveling the bath, shopping ... Still the "honeydue" list is going down:-)

Edward

Honeydue = Honey, can you do ...

Don't worry. You've told us and you're addressing it. No-one could (reasonably) ask more. Enjoy what's left of your weekend.

Mike

Keith Lawrence(BSAC)
06-06-2004, 10:11
That explains the quiet weekend, cutting the grass, putting up pictures, leveling the bath, shopping ... Still the "honeydue" list is going down:-)

Yeah - last time it went wrong I had some "complaints" that we'd fixed it so quickly, people were enjoying the quiet life :-) So I'm sorry to have to report that some progress has been made, it seems to be a DNS problem rather than a connectivity issue. Now that we've got a better idea of what's causing it a fix is that much closer, we hope to be back by Monday AM at the latest.

Keith L

Keith Lawrence(BSAC)
07-06-2004, 10:45
Everything is now sorted, HQ came back fully online at around 06:30 this morning and email is flowing normally. Nothing should have been lost, the backlog queues seemed to have cleared.

You may have also noticed the web server playing up this morning. That one wasn't us! Easily had some problems that affected several co-located servers, we were amongst those affected. [Update : I have been informed that Easily had a router fail at around 04:00 this morning, it was fixed sometime around 10:00 this morning. So at least it's not all the BSAC systems all ganging up on me ;-)]

Hopefully I can now get back to the day job :-)

Keith L