BSAC Marketing Project 'Shaping our Future'

[BSACHQ]

We have now received just under 1000 responses to our internet survey which has been sent out to a targetted section of the Membership. Our goal was to receive 1000 responses from the approached members.

The telephone survey is now completed and the analysis work has commenced. If you wish to be involved in this marketing project and you have not been contacted then please visit the link below and enter your details using the form supplied.

Many thanks for you support.

Regards,
Mary Tetley
BSAC Operations Manager

[Alan Taylor]

We have now received just under 1000 responses to our internet survey which has been sent out to a targetted section of the Membership. Our goal was to receive 1000 responses from the approached members.

The telephone survey is now completed and the analysis work has commenced. If you wish to be involved in this marketing project and you have not been contacted then please visit the link below and enter your details using the form supplied.

Many thanks for you support.

Regards,
Mary Tetley
BSAC Operations Manager


Dear Mary

I sent you my details some time ago and i am still waiting for a reply, so i have sent them again via the link perhaps by replying here also it may promt your memory please include me in the chosen few. I have supported the BSAC for 30 years and still wish to do so.

Keep on BSAC Divin'
Alan

[BSACHQ]

The last batch of numbers are going out today and they include everyone who has asked to participate so far. you should receive an e-mail late on this evening.

Regards,

Mary Tetley
BSAC Operations MAnager

[Chris Cherrington]

Perhaps you should consider people who have left or have not renewed this year as well?? (This includes me so if you would like to I would be happy to help too).

Chris
A752742/0007

[angiemac]

I sent you my details some time ago and i am still waiting for a reply, so i have sent them again via the link perhaps by replying here also it may promt your memory please include me in the chosen few.


Me too Alan, but as I have raised issue in the past, I suspect I won't even be asked on the second round.

[Alan Taylor]

:=I sent you my details some time ago and i am still waiting for a reply, so i have sent them again via the link perhaps by replying here also it may promt your memory please include me in the chosen few.


Me too Alan, but as I have raised issue in the past, I
suspect I won't even be asked on the second round.

It is exactlly the people who raise issue, as long as its constructive, who should be asked for there two peneth for the benefit of the club i hasten to ad

Alan

[Alan Taylor]

Perhaps you should consider people who have left or have not renewed this year as well?? (This includes me so if you would like to I would be happy to help too).

Chris
A752742/0007

In reply to that, i hope this survey is for members only and not those who just want to snipe at this ever so much British Club

Keep on BSAC Divin'
Alan

[Chris Cherrington]

In reply to that, i hope this survey is for members only and not those who just want to snipe at this ever so much British Club

Keep on BSAC Divin'
Alan

I do not want to snipe at BSAC - I have had some good diving with you guys. If it is a market research survey you need more than your "customers" if you want to grow membership. We have had a few threads around why people go but this is the active (or sniping - yes I agree there are some that do sometimes) contributors to this forum.
I joined in July and have not renewed due to a change in my circumstances. My partner and I are looking at possibly joining another branch at some point in the new year.

So no - the survey should not be "members only" but potential new joiners or re-joiners too.

Chris

[Keith Lawrence(BSAC)]

:=In reply to that, i hope this survey is for members only and not those who just want to snipe at this ever so much British Club

So no - the survey should not be "members only" but potential new joiners or re-joiners too.

KL's Golden Rule #1 Applies : You can't please everybody!

The survey is NOT for members only, it covers a whole cross section of potential members, current members and ex members. Last week I had an ex member requesting to be taken OFF the list (we of course complied with those wishes).

The initial sample was random plus our key volunteers such as our regional staff who know an awful lot about the club and have some excellent ideas. We've also invited people who WANT to contribute for whatever reason. Nobody is barred, nobody is forced. The electronic version has gone out to well over 1,000 members beacuse we've had over 1,000 replies - an excellent success rate for such a project. I am sorry if we've missed one or two (like Alan), we'll try to get you (and Chris).

Unfortunately we cannot survey everybody, you would all be complaining like mad (quite rightly) about the huge cost if we even tried. We've tried to do the best that we can with the limited funds available.

So cut us some slack here guys, we're doing the very best that we can and trying our hardest to accomodate everybody, if anybody does slip though the net then it is by mistake and not by design. This has got to be one of the most far reaching surveys of its type ever carried out by the BSAC, we're going to be discussing the results and what we can do about them in Council for the best part of an intensive two day meeting in December.

But I already know what one of the main findings will be, it will show us that we can't please everybody :-)

Cheers

Keith L

[Andy Nye]

I do not want to snipe at BSAC - I have had some good diving with you guys. If it is a market research survey you need more than your "customers" if you want to grow membership. We have had a few threads around why people go but this is the active (or sniping - yes I agree there are some that do sometimes) contributors to this forum.
I joined in July and have not renewed due to a change in my circumstances. My partner and I are looking at possibly joining another branch at some point in the new year.

So no - the survey should not be "members only" but potential new joiners or re-joiners too.

Chris


Totally agree with you Chris,,,,, I to would love to take part in this survey,,, being a ex bsac member,,, i may want to rejoin , even just for the insurance factor and being allowed to dive with bsac members on branch dives.

Andy

[Alan Taylor]

I do not want to snipe at BSAC - I have had some good diving with you guys. If it is a market research survey you need more than your "customers" if you want to grow membership. We have had a few threads around why people go but this is the active (or sniping - yes I agree there are some that do sometimes) contributors to this forum.
I joined in July and have not renewed due to a change in my circumstances. My partner and I are looking at possibly joining another branch at some point in the new year.

So no - the survey should not be "members only" but potential new joiners or re-joiners too.

Chris


Totally agree with you Chris,,,,, I to would love to take part in this survey,,, being a ex bsac member,,, i may want to rejoin , even just for the insurance factor and being allowed to dive with bsac members on branch dives.

Andy

Great stuff got you all thinking of re-joining there are all kinds of benefits that have been honed over the years so do it
Its nice to belong

Alan

[angiemac]

As a quick update to my previous reply

Having been promised over a week ago that the questionaire was on it's way, having given my e-mail address and membership number and having filled out the request form on the website twice (once back in September(-ish) once mre recently). I still haven't seen the questionaire.

Obviously BSAC don't want my feedback.

Angie

[Linda Lawcock]

:=:=In reply to that, i hope this survey is for members only and not those who just want to snipe at this ever so much British Club

:=So no - the survey should not be "members only" but potential new joiners or re-joiners too.

KL's Golden Rule #1 Applies : You can't please everybody!

The survey is NOT for members only, it covers a whole cross section of potential members, current members and ex members. Last week I had an ex member requesting to be taken OFF the list (we of course complied with those wishes).

The initial sample was random plus our key volunteers such as our regional staff who know an awful lot about the club and have some excellent ideas. We've also invited people who WANT to contribute for whatever reason. Nobody is barred, nobody is forced. The electronic version has gone out to well over 1,000 members beacuse we've had over 1,000 replies - an excellent success rate for such a project. I am sorry if we've missed one or two (like Alan), we'll try to get you (and Chris).

Unfortunately we cannot survey everybody, you would all be complaining like mad (quite rightly) about the huge cost if we even tried. We've tried to do the best that we can with the limited funds available.

So cut us some slack here guys, we're doing the very best that we can and trying our hardest to accomodate everybody, if anybody does slip though the net then it is by mistake and not by design. This has got to be one of the most far reaching surveys of its type ever carried out by the BSAC, we're going to be discussing the results and what we can do about them in Council for the best part of an intensive two day meeting in December.

But I already know what one of the main findings will be, it will show us that we can't please everybody :-)

Cheers

Keith L

How about having a standard feedback questionnaire on the web site? This could be sectioned to provide feedback on key/specific areas which, would negate the need to carry out MORI polls. If BSAC are to be a sustainable organisation into the future then they need to get involved in dialogue with all stakeholders.

New members and people looking for information on diving can also provide feedback.

Just a suggestion!

Regards
Linda